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Midwest Chapter Breakfast October 4, 2018
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The Art of Listening Carefully: The #1 Tool for Client Retention

 Export to Your Calendar 10/4/2018
When: Thursday, October 4, 2018
From 8:00am-9:30am
Where: Drinker Biddle & Reath LLP
191 N. Wacker Drive, Suite 3700
Chicago, IL  60606
United States
Contact: Lenny Fogel

Online registration is available until: 10/2/2018
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Careful listening is essential to every professional’s work.  Given that, it’s remarkable that training, for most of us, contained no serious effort to help us master this skill. Professional training generally focuses on developing the practical skills that enable us to help the client before us.  Yet the #1 reason clients tend to leave us is because they don’t feel properly heard. 

In his presentation, Dr. Allen Siegel will focus on:

  • The missing” how-to-do-it” tools that are part of careful listening
  • The missing knowledge base that will inform us about what to listen for

About the Presenter

Presenter: Allen Siegel

Allen Siegel, MD, is a student of human behavior as it expresses itself in various venues. A native Chicagoan, he medically trained at the University of Illinois School of Medicine and completed his residency in psychiatry, at Michael Reese Hospital. During the time of Vietnam, he served at the US Naval Hospital, San Diego, where he helped repair our emotionally wounded sailors and Marines. Later, he completed his psychoanalytic studies at the Chicago Institute for Psychoanalysis. In his current practice, Dr. Siegel focuses on serving the psychological needs of family firms, as well as individuals and couples who come to him in pain. As the Family Business Doctor, Dr. Siegel helps family businesses, and their advisers, untie the emotional knots that limit the performance and enjoyment of family business. 

Dr. Siegel is the author of the well-received book, Heinz Kohut and the Psychology of the Self (Routledge) as well as papers and articles on both individual treatment and family business matters.  He teaches and lectures in the US and abroad. Currently, he is establishing a school for psychotherapy in Ankara, Turkey and will soon teach online in China.


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